Australian Access Clinics is a telehealth prescribing clinic — you book a phone consultation with an AHPRA-registered doctor, and the doctor decides whether prescription medical cannabis is clinically appropriate for you. It is not a shop, and a booking is not a guarantee of a prescription. If what you are looking for is hemp-derived CBD oil you can buy directly without a consultation or script, that is a structurally different pathway. From FraLa CBD's base here in Byron Bay, NSW, we sell over-the-counter cannabidiol oil online — no consultation required, shipped tracked across New South Wales and the rest of Australia.
This article is an independent review of Australian Access Clinics based on publicly available information. FraLa CBD is a separate Australian business — we are not affiliated with Australian Access Clinics, are not a clinic, and do not provide medical prescriptions. The clinic's own service is at Australian Access Clinics.
How Australian Access Clinics works
Australian Access Clinics is a telehealth medical cannabis clinic that serves patients nationwide from anywhere in Australia, using phone consultations only. There are no face-to-face appointments — the entire relationship with the clinic is via telephone.
The clinic's model is straightforward in concept: you book a consultation, a doctor calls you at the scheduled time, and the two of you discuss whether a prescription is appropriate. As the clinic's own materials state, having an appointment does not guarantee a prescription — that is always a clinical decision made by the doctor on the call. Australian Access Clinics reports having served more than 25,000 patients across Australia.
All doctors working at the clinic are AHPRA-registered — they are licensed medical practitioners, not unqualified practitioners. The clinic states that every doctor must adhere to strict clinical standards and hold the relevant TGA authorisations to prescribe in the medical cannabis framework.
Pricing is transparent. The initial consultation is listed at $99, reduced from the standard $150 fee. Follow-up consultations are $79. These fees cover the appointment only — any prescribed medication is an additional cost on top of the consultation fee.
If the doctor prescribes, medication is dispatched through the clinic's partner dispensary, which ships directly to you. The clinic states that no extra dispensing fees are charged and that patients pay the recommended retail price. Shipping through the dispensary is listed as free.
On medication pricing, the clinic lists: oral oil formulations at $59, vape cartridges at $55 per gram, gummies and pastilles at $49, and dried herb for vaporisation from $5 per gram. These are the recommended retail prices for dispensary-supplied prescription products — they are not FraLa CBD's products or prices.
Prescription medical cannabis vs over-the-counter CBD oil
The fundamental difference between what Australian Access Clinics provides and what an over-the-counter CBD oil shop like FraLa CBD offers is not a matter of quality — it is a matter of regulatory framework, product composition, and access route.
Australia has two distinct pathways for cannabinoid products:
The prescription pathway is what Australian Access Clinics operates in. A patient consults with a doctor. The doctor assesses whether a prescription product — which can include products containing meaningful levels of THC as well as high-dose cannabidiol — is clinically appropriate. If prescribed, the patient receives a specific product at a specific dose under medical oversight. This sits within the TGA's framework for unapproved therapeutic goods under the Special Access Scheme or Authorised Prescriber pathways. The current framework is documented at the TGA website.
The over-the-counter pathway is where FraLa CBD operates. Following the TGA's 2021 decision to down-schedule low-dose cannabidiol to Schedule 3, hemp-derived CBD oil products became available without a prescription. A buyer selects a product by spectrum (full-spectrum or broad-spectrum), strength in milligrams, and carrier oil — and the order is dispatched directly.
These are two different routes, and they serve two different starting points. A person who wants a medically assessed and doctor-prescribed product with potential THC content, under clinical oversight, starts with a clinic. A person who wants to buy a hemp-derived cannabidiol oil described by composition and delivered directly starts with an OTC shop. The CBD oil laws in Australia guide covers the regulatory framework in more detail.
What the Australian Access Clinics patient process involves
From booking to receiving medication, the Australian Access Clinics patient process has four stages.
Step one — booking. You can book online via the clinic's website or by calling the clinic directly. The initial appointment is priced at $99.
Step two — the phone consultation. At the scheduled time, an AHPRA-registered doctor calls you. The conversation covers your medical history and the reason you are seeking the consultation. The doctor may review any relevant medical records or referrals. As the clinic makes clear, the doctor's assessment drives the outcome — this is a clinical appointment, not a product selection process.
Step three — prescription or no prescription. The doctor either prescribes a specific product or does not. There is no middle option. If no prescription is appropriate at that stage, the consultation fee still applies. If a prescription is appropriate, the doctor specifies the product and the dose.
Step four — dispensary and delivery. The clinic works with partner dispensaries. Once a prescription is confirmed, the dispensary fills it and ships the medication directly to you, with shipping included. The clinic states that no additional dispensing fees are charged above the RRP. For patients in NSW — including those in Byron Bay, the Northern Rivers, and across the state — the telehealth model means geography is not a barrier; the doctor calls you wherever you are.
Follow-up consultations are $79 each. The ongoing cost of the prescription route includes these follow-up fees plus the continuing cost of the prescribed medication, which varies based on what is prescribed and the product form.
If you want to compare this clinic to another medical cannabis telehealth service operating in a similar space, see the Alternaleaf review for a comparable breakdown, or read the guide to how to get medical cannabis in Australia for the broader access framework.
From our CBD oil range
CBN Oil 12000mg – Cannabinol
Cannabinol — the cannabinoid that forms as raw hemp ages. 12000mg of CBN isolate in 50ml of MCT oil (240mg per ml). A common choice for evening routines among people already familiar with CBD.
CBG Oil 1000mg – Cannabigerol
Cannabigerol — the cannabinoid the hemp plant uses to make the others as it grows. Less abundant than CBD, which is why CBG oils sit at a different price point. 1000mg in 50ml of MCT carrier (20mg per ml).
Pet CBD Oil 2000mg – Full Spectrum
Pet-formulated CBD oil — same hemp source as our human range, neutral MCT carrier, no human-targeted flavours or sweeteners. 2000mg in 50ml of MCT oil (40mg per ml). Best introduced under guidance from your vet.
What FraLa CBD offers instead — OTC hemp-derived CBD oil
FraLa CBD is an online CBD oil shop based in Byron Bay, NSW. We are not a clinic, we do not provide consultations, and we do not prescribe anything. What we do is sell hemp-derived cannabidiol oil described by composition — the spectrum, the strength in milligrams, the carrier oil, and the batch-specific laboratory results.
The full range is on the shop page. Here is what we carry, described by what each product contains:
Full-spectrum CBD oil — a whole-hemp extract that retains every compound the plant produced, including a trace of THC under 0.3%. The cannabidiol content is confirmed per batch.
Broad-spectrum CBD oil — the same whole-hemp base, but with THC removed to 0% THC. Every other cannabinoid and terpene from the plant remains. The batch Certificate of Analysis confirms 0% THC.
CBG oil — cannabigerol as the primary compound. A single-cannabinoid extract, not a spectrum product. THC-free.
CBN oil — cannabinol as a THC-free isolate. A single purified cannabinoid.
Pet CBD oil — formulated for animals; not for human use. Described by composition only.
All products use a coconut-derived MCT carrier oil, come in a 50ml bottle with a dropper, and are third-party lab-tested by batch. We send the COA on request — email [email protected] with the lot number from your bottle. Our oils are sourced from EU Labs in Amsterdam. Prices start from $89.95 AUD. Orders are dispatched from our Byron Bay base and shipped tracked to Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Byron Bay and across all Australian states and territories.
How to decide which pathway fits you
The question that separates the two pathways is: what kind of product are you looking for, and what access route does that product require?
A telehealth prescribing clinic like Australian Access Clinics makes sense when you are seeking a medically assessed prescription — including products that contain meaningful THC or higher-dose cannabidiol formulations that sit in Schedule 4 under Australian law. The doctor determines what is appropriate; you access the product under medical supervision with ongoing follow-up.
An OTC shop like FraLa CBD makes sense when you want to buy a hemp-derived CBD oil directly, described by its composition — spectrum, milligram strength, carrier oil — without a consultation or script. You read the label, check the COA, choose, and order.
Stella's honest take from Byron Bay: these are two entirely different questions. A clinic answers “is a prescription product appropriate for me and, if so, which one?” An OTC shop answers “which hemp-derived cannabidiol oil do I want to buy today?” The first question requires a doctor. The second doesn't. Neither pathway substitutes for the other.
If you want the prescription route, start with a clinic like Australian Access Clinics or compare options in the guide to how to get medical cannabis in Australia. If you are looking for OTC hemp-derived CBD oil in NSW, the FraLa CBD shop ships tracked to Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Byron Bay and all of New South Wales from here in Byron Bay. You can also find locally-oriented information on CBD oil in Sydney if you are further south along the coast.
Frequently asked questions
Is Australian Access Clinics a shop where I can buy CBD oil directly? No. Australian Access Clinics is a telehealth prescribing clinic. You cannot browse products and check out. You book a phone consultation with an AHPRA-registered doctor, who then decides whether a prescription is appropriate. Medication, if prescribed, is filled and shipped by a partner dispensary — not purchased directly from the clinic.
Does the consultation guarantee a prescription? No. The clinic is clear that a booking is an appointment, not a prescription. The AHPRA-registered doctor on the call makes the clinical assessment and decides whether prescribing is appropriate for your situation.
What does Australian Access Clinics charge for a consultation? The initial consultation is listed at $99 (reduced from $150). Follow-up consultations are $79. These fees cover the appointment only — any prescribed medication is a separate, additional cost. Oral oil formulations are listed at $59 through the partner dispensary; other formats vary.
Do I need a prescription or consultation to buy FraLa CBD's CBD oil? No. FraLa CBD sells hemp-derived CBD oil as an over-the-counter product. No consultation, no prescription, no GP referral needed. You browse the composition (spectrum, strength, carrier), order, and we dispatch. The shop page has the full range and prices.
Is over-the-counter CBD oil legal across Australia, including in NSW? Yes. Low-dose cannabidiol products are available in Australia under the TGA's framework. FraLa CBD ships from Byron Bay to all of New South Wales and Australia-wide. The regulatory context is covered in the CBD oil laws in Australia guide.
For the prescription pathway to medical cannabis in Australia, Australian Access Clinics offers phone consultations Australia-wide. For over-the-counter hemp-derived CBD oil from Byron Bay — described by composition, batch lab-tested, and shipped tracked — browse the FraLa CBD range.
