Polln is an Australian telehealth clinic that provides prescription medical cannabis consultations — it is not a shop and it does not sell CBD oil over the counter. It connects patients with AHPRA-registered doctors via video or phone, and if a prescription is appropriate after the clinical assessment, that prescription is filled through a pharmacy and delivered Australia-wide. If you are in Byron Bay or anywhere on the Northern NSW coast and you are wondering whether Polln is the right path for you — or whether an over-the-counter hemp-derived CBD oil from FraLa CBD better fits what you are looking for — this guide explains both options plainly.
This is an independent, informational review. FraLa CBD has no affiliation with Polln. Polln's service is described in full on its official website.
What Polln Is and How It Operates
Polln launched in 2021 and now serves more than 20,000 patients across Australia. It operates as a telehealth clinic — there are no physical locations, and all consultations happen by video call or phone with AHPRA-registered doctors who specialise in integrative and natural medicine approaches. The clinic describes itself as an alternative medicine service connecting patients with doctors who practise natural and integrative approaches to care.
Polln is owned by Nectar Brands, the same parent company that operates Cultiva, a cannabis supplier. This vertical integration — a clinic and a supplier under one ownership group — has been noted publicly, including in independent investigations (discussed below). Polln states that its doctors make clinical decisions independently of the ownership structure.
The clinic covers buyers across Australia, including Byron Bay, the Northern Rivers region, and cities from Sydney to Perth. The consultation fees and the medication costs are billed separately — Polln charges for the appointment; the dispensing pharmacy charges for the prescription product.
Consultation Process — Step by Step
Understanding the Polln pathway matters because it involves several distinct steps before any prescription product reaches the patient.
Step 1 — Nurse discovery call (free, approximately 15 minutes). Before committing to a paid consultation, patients can book a free discovery call with a Polln nurse. The nurse reviews whether you appear to meet the eligibility criteria and explains what to expect from the process. This step is optional but useful if you are uncertain whether to proceed.
Step 2 — Initial consultation ($79, 30 minutes). The paid consult is a 30-minute video or phone appointment with an AHPRA-registered doctor. The doctor conducts a clinical assessment and determines whether a prescription is appropriate. Polln's stated eligibility criteria for patients are:
- The condition has been present for 3 or more months (chronic, not acute)
- Prior standard treatments have been insufficient or caused unwanted side effects
- No medical contraindications identified by the doctor
These criteria are assessed by the doctor in the consultation — they are not a self-assessed checklist that guarantees access. Note that in Perth the initial consultation is priced at $110 rather than the standard $79.
Step 3 — Prescription issued to patient dashboard. If the doctor issues a prescription, it appears in the patient's Polln dashboard — an online patient portal. From there, patients order their prescribed medication online, 24 hours a day, with same-day dispatch and discreet next-business-day delivery Australia-wide.
Step 4 — Return consultations. Ongoing clinical management through Polln requires follow-up appointments — priced at $75 for a 30-minute session, with shorter options also available.
Medicare rebates: Not currently available for Polln consultations. Medicare allows telehealth rebates only when the patient has seen the same doctor in person within the previous 12 months — a condition a fully online clinic cannot meet. Some private health insurance policies may cover certain privately dispensed prescriptions; check your policy details directly.
The full framework for prescription medical cannabis access in Australia — including the SAS-B and Authorised Prescriber pathways — is covered in our CBD oil laws in Australia guide. For a practical walkthrough of pursuing a cannabis prescription, see the step-by-step guide to getting medical cannabis in Australia.
What Types of Products Polln Prescribes
Because of Australian government advertising regulations on prescription medicines, Polln cannot list specific medication names or prices on its website. The prescribing doctor discusses available product options during the consultation. Broadly, prescription medical cannabis products available through the Rx pathway in Australia include:
- Flower — dried cannabis flower for vaporisation; publicly reported cost typically $12–$18 per gram in 10-gram containers
- Oils and tinctures — cannabis oil products containing THC and/or CBD at prescription concentrations; typically $3–$7 per ml in 30ml bottles
- Capsules and other formulations — available from some suppliers depending on the patient's clinical assessment
These are Schedule 4 prescription-only medicines under the TGA's Poisons Standard — a different regulatory category from the over-the-counter hemp-derived CBD oil that FraLa CBD sells. The Therapeutic Goods Administration documents the full scheduling framework for cannabidiol and cannabis-based products in Australia.
Polln does not dispense medication directly. Once the prescription is issued through the patient dashboard, it is filled by a licenced pharmacy and delivered to the patient.
Ownership, Commercial Ties, and the 2025 Regulatory Context
The relationship between Polln and its parent company Nectar Brands has been the subject of independent scrutiny. Nectar Brands also owns Cultiva, a cannabis supplier — meaning the same ownership group runs both a prescribing clinic and a product supply chain. Polln states that its prescribing doctors make independent clinical decisions and that the commercial relationship does not influence prescribing.
A 2025 study led by Dr Carmen Lim at the University of Queensland, cited in a CHOICE investigation, found that nearly half of 54 Australian medicinal cannabis websites were breaking regulatory guidelines. The same investigation reported that consultations at several clinics, including Polln, were observed to run shorter in some cases than their stated durations. Dr Christine Hallinan from the University of Melbourne commented that a model in which the same ownership group runs a prescribing clinic and a product supplier removes impartiality.
The TGA has stated it is reviewing how medical cannabis prescriptions are regulated in Australia, with a broad stakeholder review noting agreement that the current access framework is "not fit for purpose." These developments are ongoing as of mid-2025.
We present these details as neutral, factual context drawn from published sources — not as a verdict on Polln's clinical practice. Anyone considering the prescription pathway should read independently and, where in doubt, speak with their own GP.
From our CBD oil range
CBD Oil 1000mg – Broad Spectrum
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CBN Oil 1000mg – Cannabinol
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Pet CBD Oil 2000mg – Full Spectrum
Pet-formulated CBD oil — same hemp source as our human range, neutral MCT carrier, no human-targeted flavours or sweeteners. 2000mg in 50ml of MCT oil (40mg per ml). Best introduced under guidance from your vet.
The Prescription Pathway vs Over-the-Counter CBD Oil — Two Different Questions
Buyers in Byron Bay and across the Northern Rivers often ask whether Polln and an OTC CBD oil shop like FraLa CBD are offering the same thing. They are not — these are two distinct regulatory categories and two different types of service.
Prescription medical cannabis (Polln's category): Requires a telehealth consultation and clinical assessment by an AHPRA-registered doctor. Products are dispensed under TGA Schedule 4 (or Schedule 8 for higher-THC products) — not available over the counter. Can include products with meaningful THC content as well as CBD. Involves ongoing clinical management and return consultations. Filled via a licenced pharmacy.
Over-the-counter hemp-derived CBD oil (FraLa CBD's category): A composition-described product — defined by spectrum (full or broad), milligrams of cannabidiol, THC percentage confirmed by the batch Certificate of Analysis, and MCT carrier oil. Purchased directly without a consultation or prescription. Ships to Byron Bay, Ballina, Tweed Heads, Byron Shire, and across NSW and Australia-wide.
Neither replaces the other. If the Rx pathway is what you are pursuing, Polln or another telehealth clinic (see our Alternaleaf review for how Australia's largest cannabis clinic compares) is the appropriate route. If you are looking for a directly purchasable hemp extract described by its composition — no appointment, no prescription — that is what FraLa CBD stocks.
The FraLa CBD Range — Five Families, Shipping from Byron Bay
FraLa CBD ships tracked, Australia-wide from our Byron Bay, NSW base. The range covers five hemp-derived CBD oil families, all sourced from EU Labs in Amsterdam and third-party lab-tested by batch. A Certificate of Analysis is available on request at [email protected].
- Full-spectrum CBD oil — whole-plant hemp extract, trace THC under 0.3%, MCT (coconut-derived) carrier. 1,000 mg / 50 ml, $89.95 AUD.
- Broad-spectrum CBD oil — whole-plant hemp, THC removed to 0%, MCT carrier. 1,000 mg / 50 ml, $89.95 AUD.
- CBG oil — cannabigerol as the primary cannabinoid. 1,000 mg / 50 ml, $89.95 AUD.
- CBN oil — cannabinol isolate, THC-free. 1,000 mg / 50 ml, $89.95 AUD.
- Pet CBD oil — hemp extract formulated for animals. 2,000 mg / 50 ml, $89.95 AUD.
Higher strengths — 3,000 mg, 6,000 mg, and 12,000 mg — are also available across the main oil families. Browse the complete range on the FraLa CBD shop page, or see CBD oil delivery in Sydney for how we serve the broader NSW market alongside Byron Bay and the Northern Rivers.
Common Questions About Polln and CBD Oil in Australia
Who owns Polln? Polln is owned by Nectar Brands, the same parent group that operates the cannabis supplier Cultiva. Polln states its prescribing doctors make independent clinical decisions.
How much does a Polln initial consultation cost? $79 for a 30-minute video or phone consultation with an AHPRA-registered doctor. In Perth, the price is $110. A free 15-minute nurse discovery call is available before the paid consult. Return appointments are $75 for a 30-minute session.
Do I need a prescription to buy CBD oil in Australia? Not for OTC hemp-derived CBD oil purchased from a retailer. The prescription pathway through a clinic like Polln applies to Schedule 4 products — a different regulatory category. FraLa CBD sells OTC hemp-derived cannabidiol oil only; no consultation or prescription is required. The CBD oil laws guide explains the full scheduling framework.
What is the difference between Polln and FraLa CBD? Polln is a telehealth prescription clinic — AHPRA doctors, video consultations, clinical assessment, Schedule 4 and 8 products dispensed via pharmacy, ongoing clinical management. FraLa CBD is an OTC hemp-derived CBD oil shop — composition-described product, purchased directly without a consultation, shipped from Byron Bay to customers across NSW and Australia.
